Work
Systems Developer/Engineer
January, 2014 - Present
In my current position, I am a Systems Administrator for the ServiceNow application, helping to develop and maintain the ServiceNow instances at The Ohio State University.
In the short year-ish that I've been at this position, I have helped to develop Ohio State's SelfService,
including integration of a Android-based kiosk for our person-to-person help desk, BuckeyeBar, and
creation of the Office of the Chief Information Officer's (OCIO) Service Catalog.
In March 2015, I became a ServiceNow Certified System Administrator.
It's official! Emily Smith's and my presentation about Self Service at ServiceNow's Knowledge15 was the most attended session for the entire conference with 516 people attending!
Service Desk Analyst
April, 2013 - January, 2014
Working as the first line of technical support for Ohio State has given me a broad understanding of modern technologies. Not only did I have to support, maintain, and keep up-to-date with
new services and technologies at the OCIO, I also had to make sure that I was providing excellent customer service. This position has enabled me to have a working knowledge
of networks, internet protocols, SMTP, Active Directory, Desire2Learn (D2L) applications, and Shibboleth authentication so that I can provide quality troubleshooting for these systems.
Tutor
September, 2007 - April, 2013
I tutored student athletes in a variety of subjects, including: mathematics, computer science, economics, political science, astronomy, and chemistry. This position taught me the value of patience
and the joy of helping aid in the success of students. In addition to individual tutoring sessions, I also ran Math Room, an after-hours Math tutoring center, where Student Athletes from different courses
came to receive help. While tutoring, I noticed there was always a need for more practice math tests, so I developed a program that generated PDF math exams from a question bank based on different course
materials. I was also certified as a Level III Master Tutor through College Reading and Learning Association.
About
I really like to learn. That's why I spent five years in college and got two degrees and four minors. That's also why I tutored for so long; although it doesn't seem like it, I feel like I learned more
while tutoring than I did in a classroom. My love for reading also lends itself to my appetite for learning. The need to explore lead me to the realm of programming. It all started with wanting to program
an RPG. First I started programming in Java, which lead to a class in Java, which lead to installing Ubuntu (8.04 was the first one I installed,
if memory serves me), which lead to etc., etc. (you can see a snowball effect starting). Through the years I would always try to do small projects or interesting things such as a fractal generator or programming
the Game of Life, things that sparked my imagination and challenged me to delve deeper in to programming.
I eventually decided programming would be a good career path, so I joined the Service Desk at the OCIO. While there I learned more about the OCIO and I kept on programming; I even developed a Secret Santa program for the annual Christmas get-together. After nine months there, I applied to become a part of the ITSM Tool Team at the OCIO, the team responsible for managing, maintaining, and innovating on OSU's ServiceNow platform. I was happy to accept that position as a Systems Developer/Engineer in January of 2014 and from there it has been a whirlwind of fun and programming.
Outside of working, I love goofing around with my servers. I've recently purchased an old SuperMicro and a Dell 2950 and very excited to set them up along with my old Dell desktop. I recently finished my homemade server rack and I'm very excited to put my servers, UPS, modem/router, and gigabit switch and set everything up!
I eventually decided programming would be a good career path, so I joined the Service Desk at the OCIO. While there I learned more about the OCIO and I kept on programming; I even developed a Secret Santa program for the annual Christmas get-together. After nine months there, I applied to become a part of the ITSM Tool Team at the OCIO, the team responsible for managing, maintaining, and innovating on OSU's ServiceNow platform. I was happy to accept that position as a Systems Developer/Engineer in January of 2014 and from there it has been a whirlwind of fun and programming.
Outside of working, I love goofing around with my servers. I've recently purchased an old SuperMicro and a Dell 2950 and very excited to set them up along with my old Dell desktop. I recently finished my homemade server rack and I'm very excited to put my servers, UPS, modem/router, and gigabit switch and set everything up!
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